Senior Project Manager - DIGITAL TRANSFORMATION (HEALTHCARE/West) - up to $8.5k #HAO

Salary: up to $8500 Working Days & Hours: Mon-Fri Office Hours Location: West Job Description: Digital strategy and roadmap • Act as domain expert for the digital system, developing strategies and a roadmap aligned with the endorsed FY30 outcome • Ensure the digital roadmap, annual work plans, and budget submissions align with this outcome. • Manage the product roadmap and backlogs, ensuring vendors and IT partners deliver on time.

• Gather user feedback and lead enhancement/change requests from ideation through implementation. System performance and continuous improvement • Use data to identify operational gaps and recommend resolutions. • Conduct daily health checks to ensure the system meets performance standards. • Work with vendors, IT partners, and users to close identified gaps. • Run a six-monthly user access review to keep access lists current and remove unnecessary permissions.

Vendor & contract management • Track SLAs and ensure they are consistently met. • Keep contracts and addendums current. • Lead & manage onboarding of other departments onto the digital system and maintain oversight of their requirements. Training and enablement • Lead the training and coaching required for the digital system. • Deliver digital system training for new joiners in the department.

• Keep training materials and programmes current, relevant, and aligned with learning and operational needs. Job Requirements: Min Degree in any course w min 5 yrs relevant experience in Contact Centre operations and/or IT Product/Project Management., preferably in healthcare industry Interested candidates, please submit your resume to: [email protected] Ally Audrey Lok Xin Woon Recruit Express Pte Ltd (Healthcare & Lifescience) Company EA Licence number : 99C4599 Personnel EA License: R21102307 [email protected]