Job at a glance
Be the client's/patient's dedicated point of contact throughout their journey (before, during and after every visit), building rapport and remembering preferences (e.g., preferred name, language, dietary and privacy needs, PA or family contacts). Greet clients by name, escort them, keep them comfortable and informed, and minimize waiting. Look after accompanying guests and arrange transport, parking or refreshments as needed.
Handle requests promptly and discreetly, anticipate needs before they become issues, and follow any concern through until it is resolved. Work closely with various internal health wellness discipline to ensure clients are comfortable and well taken care of throughout their sessions. Coordinate session bookings, room and equipment readiness, and client flow. Requirement Experience in a premium or luxury service environment (e.g., private healthcare, luxury hospitality, private banking, concierge).
Experiencing in working with high-net-worth clients is an advantage - to anticipate service needs. Polished, warm and discreet, with excellent spoken and written English, strong organization and composure under pressure. Comfortable with sales conversations, and quick to learn new systems, equipment and medical terminology. Genuine interest in health and wellness.