Job at a glance
Managing daily operations, including staff supervision (scheduling, training, performance), customer service, operational tasks (inventory, cleanliness, equipment maintenance), and ensuring compliance with health and safety regulations . Also contribute to sales targets , manage client feedback, and maintain the overall ambiance and smooth workflow of the shop. Key Responsibilities Staff Management : Hire, train, and supervise massage therapists and front-desk staff, creating efficient work schedules and fostering a positive team environment.
Operational Oversight : Oversee daily operations, ensuring smooth appointment scheduling, maintaining the cleanliness and hygiene of the premises, and managing inventory of supplies and retail products. Customer Service : Address client inquiries, concerns, and complaints, ensuring client satisfaction and managing feedback for continuous improvement. Service Quality : Ensure therapists adhere to treatment standards, maintain room setups, and handle products hygienically.
Sales and Reporting : Assist in achieving sales targets and potentially upselling products or services. Track sales, bookings, and generate reports on performance. Compliance and Safety : Ensure the shop complies with health and safety regulations and that equipment is properly maintained and functioning. Facility Maintenance : Oversee the maintenance of equipment and the general upkeep of the spa facility to ensure a relaxing and organized environment.
Required Skills & Experience Leadership & Management Experience : Proven experience in a supervisory or management role, preferably in the wellness or spa industry. Service & Customer-Centricity : Strong awareness and a focus on customer needs and satisfaction. Operational Knowledge : Familiarity with the massage and wellness industry, including standard service processes. Compliance Understanding : Knowledge of health and safety regulations and ability to enforce them.
Communication Skills : Ability to communicate effectively with staff, clients, and management. Adaptability : Willingness to work shifts, weekends, and public holidays, common in the service industry. Jober Pte Ltd UEN 201616711G EA License No: 16C8401 XING CHONG | Registration No: R22109860 #SGUnitedJobs Website : https://www.jobersg.com/