TECHNICIAN

Diagnose, troubleshoot and repair mobile devices; • Quality control and testing of repaired devices to ensure full functionality. Resolve/manage customer inquiries; • Able to interact positively with customers at the storefront and over the phone; • Ability to multi-task between repairs and customer service; • Other related duties as required; • Maintain and use repair tools and equipment. Including software and in-store POS system to track repair tickets and inventory; • Strategically plan the order of operations to ensure a successful repair; • Provide estimates and quotes; • Glass only replacement on Samsung and iPads; • Microscopic Board work; component replacement Hand-solder SMT components, • remove and replace thru-hole comp without board damage, • solder wires and cables, • Diagnosis, troubleshoot and repair mobile devices; • identify assembly and documents issues; • Repair logic board issues from water damage.

Requirements: • Excellent knowledge of customer service best practice with previous experience; • Ability to repair a variety of mobile devices (i.e., iPhone, Samsung, LG, Motorola, Sony, Huawei and OnePlus phone, and iPads.); • Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing; • Knowledge of mobile devices including manufacturers, operating systems, and network service providers; • Willing to work flexibly and with enthusiasm; • Excellent organizational skills; • Good attention to detail and ability to show initiative; • Ability to demonstrate practical troubleshooting and problem analysis techniques; • Ability to plan and prioritize your workload without supervision;