Senior Program Manager

We are seeking a Senior Program Manager to join the AI4Support team and drive the delivery of scalable, cloud-based machine learning and AI solutions. This role will lead programs spanning machine learning, natural language processing, large language models, and generative AI—from initial planning and experimentation through production deployment and adoption. The successful candidate will work closely with applied scientists, machine learning engineers, software engineers, product managers, and cross-functional stakeholders to translate complex business and customer challenges into coordinated execution plans that deliver measurable customer impact.