Executive Housekeeper

Executive Housekeeper BASIC PURPOSE: Plan and manage the room and related area’s operations of the hotel to achieve customer (guest, employees, corporate and owners) satisfaction and quality service while meeting/exceeding financial goals. ORGANIZATIONAL SCOPE: Position is responsible for short/ long-term planning and day-to-day operations of the room and related areas. Recommends the area’s budget and manages expenses within approved budget constraints.

Major areas of responsibility/management include: the Front Office, Guest Services, Housekeeping, Security and Gift Shop. May have responsibility for Recreation and Tennis. Participates in total hotel management as a member of the Hotel Executive Committee. ESSENTIAL FUNCTIONS: Manage the Human Resources in the division in order to attract, retain and motivate the employees; hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate.

(35%) Develop, recommend, implement and manage division’s annual budget, business/marketing plan, forecasts and objectives to meet/exceed management expectations. (20%) Implement company programs (TTH/Franchiser) and manage the operations of the division in a manner consistent with Federal/State laws and regulations and TTH’s policies and procedures to ensure a high level of quality and customer satisfaction.

(20%) Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality. (5%) Implement emergency organization procedures and training through the management of the Security staff to ensure appropriate protection for hotel guests, staff and company assets. (5%) NON-ESSENTIAL FUNCTIONS: May assume some responsibilities of the General Manager in his/her absence.

(5%) Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested. (10%) Qualifications Experience: Four to five years of employment in a related position with this company or other organization(s). Skills and Abilities: • Requires advanced knowledge of the principles and practices within the Rooms Discipline and Hospitality Profession. This includes experiential knowledge required for management of people and complex problems.

• Ability to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches. • Ability to make decision with only general policies and procedures available for guidance. • Supervisory/management skills. • Must possess communication skills in terms of the ability to negotiate, convince, sell and influence professionals and/or hotel guests.

No. Of employees supervised: 10 to one hundred employees. Travel Required: To attend corporate training, meetings and other event(s) as deemed necessary. Normal Hours Required: Forty to fifty hours over a five-day period. Days and times may vary based on need ______________________________________________________________________________________ ENVIRONMENT - Physical Job Requirements (for essential functions only) __________________________________________________________________________________________ Lifting/Pushing/Pulling/Carrying Describe the type(s) of required lifting, pushing, pulling, and/or carrying to include objects, weights and frequency.

Must be able to accomplish any task required of associates within assigned departments. __________________________________________________________________________________________ Bending/Kneeling Describe the typ(s) of required bending and/or kneeling to include when, why and how often. Must be able to accomplish any task required of associates within assigned departments. __________________________________________________________________________________________ Mobility Describe the type(s) of mobility required to include distances and % of time involved.

Must be able to accomplish any task required of associates within assigned departments __________________________________________________________________________________________ Continuous Standing Describe the reasons to include time period and frequency. Must be able to accomplish any task required of associates within assigned departments __________________________________________________________________________________________ Climbing Stairs: Up to approx.

40 steps 1% of 40 hour week. Ladders: Up to approx, 5 feet 15% of 40 hour week. __________________________________________________________________________________________ Driving Describe type of vehicle, distances, % of time involved and frequency. Driving required as necessary. __________________________________________________________________________________________ Work Environment Inside: 99% of 40+ hour week.

Outside: 1% of 40+ hour week. __________________________________________________________________________________________ Hearing: _____Critical __X__Moderate _____Minimal Explain: Guests phone with requests and questions. __________________________________________________________________________________________ Vision: __X__Critical _____Moderate _____Minimal Explain: To assess required reaction to meet standards.

__________________________________________________________________________________________ Speech: __X__Critical _____Moderate _____Minimal Explain: Must be able to communicate both in person and via telephone with guests, associates and corporate contacts in a professional and extensive manner. Literacy: __X__Critical _____Moderate _____Minimal Explain: Must be able to both assimilate and generate explicit and concise documents for publication within our corporate environment.

__________________________________________________________________________________________ Chemicals/Agents: Describe any chemicals/agents to include what they are, warnings and frequency of use. Must be able to accomplish any task required of associates within assigned departments __________________________________________________________________________________________ Protective Clothing: Type: Gloves optional & provided if requested __________________________________________________________________________________________ Equipment Operation List type of equipment and frequency of use.

Must be able to accomplish any task required of associates within assigned departments