Reliability Network Engineer
Job at a glance
Overview The Reliability Network Engineer is responsible for supporting the reliability, performance, and scalability of our service provider network. This role focuses on day-to-day implementation tasks, network turn-ups, and assisting with escalations. You will work closely with the NOC, Infrastructure, and Sales Engineering teams to deliver reliable and high-performing network services. Reports To: Reliability Engineering Manager Department: Reliability Engineering Job Status: Exempt Responsibilities: Network Turn-Up & Deployment: Provision and turn up new fiber access sites and customer services.
Configure and test customer-facing services. Change Management: Implement approved network changes with a focus on minimizing risk and downtime. Document changes and validate post-change success criteria. NOC Support: Respond to NOC escalations and assist in troubleshooting Layer 2/Layer 3 network issues. Serve as an escalation point for trouble tickets that require engineering input. Operational Excellence: Maintain network diagrams, documentation, and standard operating procedures (SOPs).
Monitor network health and work proactively to identify and remediate potential issues. Collaboration: Partner with Sales Engineering and Project Management to deliver enterprise/E-Rate solutions. Collaborate with Tier 2/3 engineers on more complex issues and projects. Qualifications Qualifications Required Skills: Experience with routing and switching (Juniper preferred). VLAN Trunking, Q-in-Q, and tunneling experience.
Hands-on experience with GPON and fiber builds is a plus. Preferred Experience: Juniper JNCIA-Junos or JNCIS-SP certification (or equivalent experience). Familiarity with Microtik, Adtran, and ADVA platforms. Familiarity with BGP, OSPF, IS-IS, MPLS, and VPLS. Strong troubleshooting skills and a methodical approach to problem solving. Soft Skills: Effective communication with technical and non-technical stakeholders.
Ability to work independently and in a collaborative team environment.