Customer Service Representative (CSR)

Customer Service Representative (CSR) The Customer Service Representative is primarily responsible for managing all customer interactions and follow-up activities, ensuring a positive customer experience before, during, and after each purchase. This role requires strong communication skills, professionalism, and the ability to multitask in a fast-paced environment while maintaining a customer-focused approach.

The ideal candidate will excel at resolving customer concerns, processing orders, and building customer loyalty through exceptional service. Primary Job Responsibilities Core duties and responsibilities include the following: Handles inbound and outbound customer calls in a professional and timely manner. Engages with customers through live chat and email communication channels. Processes customer orders and re-orders accurately and efficiently.

Promotes and solicits sales of new or additional products when appropriate. [ Answers customer questions regarding products, services, and ordering processes. Makes corrections to existing orders and updates customer information as needed. Resolves concerns related to current orders, shipping issues, and product delivery. Reviews order information, shipping details, and customer data across multiple systems and web-based platforms.

Assists customers before, during, and after their purchases to ensure complete satisfaction. Performs other related duties as assigned. Competencies To perform the job successfully, an individual should demonstrate the following competencies: Professional and customer-focused demeanor. Strong active listening and interpersonal skills. Analytical mindset with strong problem-solving abilities. High attention to detail and accuracy.

Excellent written and verbal communication skills. Ability to manage multiple tasks and prioritize effectively. Proficiency in Microsoft Office applications, Gmail, and web-based systems. Strong time management and organizational skills. Sound judgment and decision-making abilities. Dependable and reliable work ethic. Qualifications Associate's degree or higher preferred. Spanish speaking highly preferred.

Strong customer service background required. Prior leadership or management experience preferred. Physical Requirements Prolonged periods sitting at a desk and working on a computer. Ability to communicate effectively via phone, chat, and email throughout the workday. Pay Range: $17-$21/hour. This is a full-time, non-exempt position. General Schedule: 8:30 AM to 5:00 PM