Customer Service Specialist

Take charge of your future with “ The Future of Pain Relief” , Alliance Spine & Pain! If you are a Customer Service Specialist looking for a fully remote role you can grow in and work alongside some of the top providers in the area, then Alliance Spine and Pain Centers is the right place for you! No weekends, 8 Major Holidays off and Remote! * *Please be advised this role is fully remote after 2-3 weeks of successful training in the Lenox area** Education and/or Experience: Associate degree preferred 1+ year of experience in a medical office or clinical setting 1+ year of experience working in a fast-paced call center environment Ideal candidate would have: World-class customer service skills with the ability to prioritize tasks while maintaining professionalism and compassion with every patient interaction Previous experience handling high-volume inbound and outbound calls or working at the front desk in a medical environment is preferred.

Experience handling 100+ calls a day in a fast-paced healthcare environment Familiarity with medical terminology and the ability to accurately interpret and communicate healthcare information Prior experience using Electronic Medical Record systems, preferably e-ClinicalWorks Experience working a structured schedule with assigned lunch and break periods