Field Technician Support Analyst - Hiring Immediately

Description Responsible for check in/check out of field technicians Provide detailed technical orientation for all field service events 72 hours prior to the event Document all onsite activities based on project scope including scheduling, confirmation of time and work performed, delays incurred, open issues and additional expenses Proactively provide alerts and escalations to Project Manager regarding technician skill sets, payment inconsistencies and budget issues Provide an accurate, detailed assessment of technician upon event completion Participate in Technician Review Meetings Provide logistical support when required, including package tracking, missing item resolution, site access issues and availability of Customer Technical Support Communicate with field technicians and customer stores to ensure equipment has arrived and confirm technician visit Responsible for gathering and posting technician deliverables Escalate calls to Level II as appropriate Position requires rotational On Call weekend support Requirements Associate degree in computer sciences, IT, or related field or equivalent work experience 2-3 years of technical or customer service support Proven success supporting internal and external customers Strong attention to detail Strong written and verbal communication skills Excellent organization and time management skills Professional, high-integrity, reliable, organized, driven and results-oriented Proficient MS Office skills (Word, Excel, and Outlook)