Job at a glance
Description JOB SUMMARY The Housekeeping Supervisor is responsible for administering and coordinating housekeeping functions in assigned sections, as well as for assuming all Housekeeping Manager functions in his/her absence. Responsibilities: - Approach all encounters with guests and employees in a friendly, service oriented manner. - Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working. - Comply at all times with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations. - Inspect staff's work performance within assigned section on a daily basis to assure that standards and productivity levels are being met and maintained.
- In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all V.I.P. rooms and report their availability to the Front Office. - Oversee the organized closing of the floors at the end of the day, ensuring the Room Attendants’ carts are clean and restocked with linen only. - Ensure records of daily assignments are completed, signed off on and turned into the Housekeeping Office on time.
- Maintain key control system. - Supervise all staff in Laundry and Housekeeping, holding them accountable and responsible for their work performance. - Submit proper documentation regarding poor work performance, misconduct, excessive absenteeism, lateness and improper attire. - Handle items for "Lost and Found" according to the standards. - Be familiar with all Avion Hospitality policies and House Rules.
- Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees. Requirements - At least 2 to 3 years of progressive experience in a hotel or a related field required. - High School diploma or equivalent required. - College coursework in a related field is helpful. - Previous supervisory responsibility preferred. - Long hours are sometimes required.
- Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. - Ability to stand during the entire shift.