IT Infrastructure Engineer/Field Administrator

Description We are on Fire! Ignite Medical Resorts is Hiring an experienced IT Infrastructure Engineer/Field Administrator. If you want to work with a company who values and appreciates its employees, join Ignite Medical Resorts and help us to Extinguish the Stereotype! We are a state of the art rehabilitation resort where we combine uncompromising luxury, never before seen amenities, and the highest quality care to provide a superior rapid rehabilitation experience.

Position Overview: Ignite Medical Resorts is seeking a IT Infrastructure Engineer/Field Administrator to support a rapidly growing, geographically distributed healthcare organization with 32+ locations across multiple states. This role blends advanced remote infrastructure support (Tier 2.5) with select onsite Field Administration, providing a critical scaling layer between the centralized service desk and traditional field support.

The position is designed to reduce unnecessary travel, accelerate issue resolution, enable smart-hands execution, and maintain Ignite’s strong in-house IT control model as the organization continues to expand. Primary Responsibilities: Tier 2.5 – Remote Infrastructure Oversight & Troubleshooting (60%) · Serve as the primary escalation point for complex infrastructure issues prior to field dispatch, including network, ISP, firewall, switching, WAN, VOIP Systems, cameras, and access control systems.

· Perform advanced remote diagnostics and root-cause analysis to determine the most effective resolution path: remote resolution, smart-hands dispatch, or onsite field support. · Coordinate with ISPs, carriers, and vendors after technical validation to ensure efficient resolution and SLA adherence. · Provide technical oversight and guidance to Field Administrators and smart-hands resources. · Support M&A and new-facility readiness by validating infrastructure standards and identifying risks ahead of go-live.

· Maintain & schedule Infrastructure updates, patches and fixes. · Reduce escalations to the CTO by independently resolving gray-area and Tier 2.5 infrastructure issues. · Be part of the Ignite IT on-call rotation Field Administration – Select Onsite Support (40%) · Perform planned onsite work for critical outages, high-complexity issues or installations, new construction, expansions, and acquisitions.

· Serve as the lead onsite engineer when smart-hands resources are insufficient or situations require Ignite-specific systems knowledge. · Install, configure, maintain, and troubleshoot network hardware, end-user devices, phone systems, CCTV, and access control systems. Hardware & wiring. · Ensure accurate post-visit documentation, diagrams, and facility standards updates. Project, Vendor & Operational Support · Contribute to and lead local and enterprise-wide IT projects with minimal oversight.

· Act as a technical liaison between facilities and corporate IT, ensuring local needs are accurately represented. · Assist with vendor management, solution evaluations, and technology improvements. · Conduct root-cause analysis for high-severity incidents and ensure proper communication and follow-up. Process, Documentation & Mentorship · Define, improve, and document IT processes, procedures, and facility standards.

· Support knowledge transfer and mentoring for Help Desk staff and junior technical team members. · Promote consistent troubleshooting and escalation practices across the organization. If you are dedicated, compassionate, dependable and energetic – WE WANT YOU! Awesome Benefits that Ignite Team Members can expect: · COMPETITIVE WAGES · GENEROUS BENEFITS PACKAGE INCLUDING HEALTH, DENTAL & VISION · 401K PLAN WITH EMPLOYER MATCH · PAID TIME OFF · HOLIDAY PAY · VOLUNTARY BENEFITS - LIFE/AD&D, STD, LTD, CRITICAL ILLNESS, ACCIDENT, HOSPITAL INDEMNITY · SHORT-TERM AND LONG-TERM DISABILITY · EMPLOYEE ASSISTANCE PROGRAM (EAP) · HEALTH SAVINGS ACCOUNT (HSA) · EMPLOYER PAID LIFE INSURANCE · RASMUSSEN COLLEGE 20% DISCOUNT FOR IN PERSON CLASSES · HOSPITALITY AND TEAMWORK FOCUSED CULTURE · 50% OFF IN OUR ON-SITE RESTAURANT AND LUXECAFE PROUDLY SERVING STARBUCKS · A COMMITMENT TO TECHNOLOGY · FREE PLANET FITNESS MEMBERSHIP · ON DEMAND PAY · COMPANY SPONSORED DOORDASH DELIVERY SERVICE · ADVANCEMENT OPPORTUNITIES · SUPER PERKS PROGRAM PET INSURANCE 12%-30% DISCOUNTS · SUBSIDIZED CHILD CARE BENEFITS Ignite Medical Resorts is an Equal Opportunity Employer.

Requirements Qualifications: · 5–8+ years of progressive IT infrastructure experience, ideally in a multi-site or distributed environment. · Strong hands-on expertise with networking (LAN/WAN/Wi-Fi), ISP troubleshooting, end-user hardware, cameras, and access control systems. · Ability to independently troubleshoot complex issues and make informed judgment calls. · Experience coordinating vendors and managing technical projects.

· Strong interpersonal, communication, and customer-service skills. · Healthcare or regulated-environment experience strongly preferred. Additional Requirements: · Ability and willingness to travel across multiple states as needed. · Ability to lift and install IT hardware. · Flexible schedule to assist with after-hours incidents or emergencies when required. Preferred Certifications (Not Required) · CompTIA A+ or Network+ · Relevant networking, security, or physical security system certifications.