Job at a glance
Description ORGANIZATIONAL UNIT: CPN Gaming Enterprises SUPERVISOR: Poker Shift Manager FLSA: Non-Exempt SALARY RATE: $28.00 -$39.00 Shifts for this position will be evenings and nights. ALL FULL TIME POSITIONS: In addition to your pay, your salary also includes Medical, Dental and Vision Insurance. The Biweekly deduction from employee paycheck is $40.00 for Employee Only, $95.00 Employee plus Children, $120.00 Employee plus Spouse, and $140.00 Employee plus family.
FUNCTIONS STATEMENT: · Supervise maintain and control all activities within the Poker Room. · Under direct supervision of the Poker Manager and Shift Manager. Ability to monitor poker tables, dealers, and poker cashiers on assigned shifts. MAJOR DUTIES: · Greet and welcome guests at the poker room podium. · Maintain and update waiting lists for all poker games. · Announce and maintain any promotional totals and paid promotions.
· Responsible for dealer rotation on assigned shift. · Provide oversight of poker dealers and poker cashiers. · Responsible for assurance of game protection. · Complete federal cash reporting requirements including Title 31 compliance. · Responsible for table banks and card inventories. · Resolves patron disputes within the scope of the dispute · Protects the assets of the Casino. · Maintains awareness of how each game stands with respect to table limits, open seats, and dealer performance.
· Ability to utilize Poker Atlas software. · May be responsible for having a bank for cashing in and out patrons. · May be required to deal poker games in certain situations. KNOWLEDGE REQUIRED BY THE POSITION: · Knowledge of all casino poker games operations. · Knowledge of standards of cleanliness as prescribed by various compliance and enforcement agencies associated with the gaming industry. · Knowledge of the characteristics of appropriate and inappropriate greetings and interaction with guests and customers.
· Knowledge of methods and techniques that assure protection of the table and casino assets. · Knowledge of how to administer the overall poker games department in accordance with management’s directives and the policies. · Knowledge of poker games. · Skill in guest service, human relations and supervision of assigned staff. · Skill in dealing with Poker. · Ability to communicate, read, and write clearly in basic English.
· Ability to always demonstrate outstanding guest service. · Ability to apply basic mathematical skills. · Ability to respond to visual and auditory cues. · Knowledge of the prescribed methods of application and completion of federal cash reporting requirement forms including Title 31 compliance regulations. · Knowledge of methods for tracking card inventories for poker tables. SUPERVISORY CONTROLS: · Maintains constant awareness of poker activity.
· Maintains and enforces the Poker room rules of play. · Initiates poker table fills. · Opens and closes poker tables. · Resolves guest issues and problems in a timely and professional manner. · Greet guests, maintain a friendly and inviting atmosphere, and promotes positive guest relations through prompt, courteous, and efficient service. · Gives basic instruction on all promotions and special events.
· Verifies gaming chip purchases and exchanges at the poker counter · Monitors staff performance, behavior, and attendance. · Accountability and Supervision · Directly supervise poker dealers and poker cashiers. EDUCATION AND EXPERIENCE: · High School Diploma, GED certification or equivalent. · One (1) year Poker Floor Supervisory experience. · Two (2) years’ poker dealing experience required. Or a combination of skills and experience.
· Passing of a Poker audition is required. · Must be at least 18 years of age. · Must be able to read, write and speak English fluently. CERTIFICATION, LICENSES, AND ANY ADDITIONAL REQUIREMENTS: · Must be able to pass background suitability investigation. · Must obtain CPN Tribal Gaming License. · Must obtain all other applicable certifications and licenses. PHYSICAL DEMANDS: · Must be able to stand and/ or walk for extended periods of time.
WORK ENVIRONMENT: · Work hours are subject to change with notice. · Smoke filled environment, exposure to various lights and sounds. Occasionally you may deal with angry or hostile individuals. · Tasks may be performed on hard and soft-carpeted floors. · Ability to work a flexible schedule including weekends and holidays. · Ability to perform minimal physical efforts such as lifting, stooping, and reaching.