Job at a glance
A Day in the Life of the Client Concierge • Warmly greeting clients in person and over the phone. Providing basic knowledge and education about our wide variety of services. • Manage front desk duties such as checking patients in/out, answering phone calls, greeting clients, overseeing inventory counts, and keeping supplies fully stocked while ensuring a positive and warm experience for our clients • Maintain a clean and professional environment throughout the facility • Assistant providers and managers with client scheduling and maintaining the appointment books.
• Comply with all company policies and procedures to ensure streamlined processes within the location • Ensure POS system is managed effectively and accurately with all client appointment and employee information added. Required Skills, Qualifications, And Experience • Previous customer service experience (1 year) • Flexible schedule with the ability to work weekends • Previous experience working in a med spa or medical office preferred • Excellent written and verbal communication skills • Ability to communicate with proper etiquette • Ability to multi-task while being attentive to clients and remaining flexible to the needs of the business • Ability to work as part of a team and take initiative • Enthusiastic, friendly and energetic personality with a genuine desire to provide outstanding service • Must Maintain patient/client confidentiality in accordance with HIPAA regulations and company policy • Must maintain a high level of integrity with a strong ethical foundation • Must have sound judgment, problem solving, and decision-making skills • Must be able to sit or stand for long periods of time • Must be able to reach above shoulder height, crawl, kneel, and push/pull up 50 lbs.
• Must have a working knowledge of Microsoft applications • Bilingual preference given • Other duties as assigned