Customer Experience Manager: Orland Int'l Airport

Key Responsibilities Team Leadership: Directly engage and support team members to deliver consistent, exceptional service to every passenger. Training & Development: Lead training initiatives to enhance customer interaction skills, align team behaviors with VIP Hospitality standards, and ensure team members are equipped to deliver the best experience. Accountability & Support: Act as an accessible and supportive leader who holds the team accountable to high standards, while also encouraging growth and performance improvement.

Quality Assurance: Conduct regular audits to ensure compliance with MCO Airport’s quality standards, providing feedback and coaching to ensure service excellence. Guest Interaction: Be a visible and approachable figure for passengers and team members alike, ready to assist, answer questions, and resolve issues. Qualifications 3+ years of leadership experience in a customer-focused role, ideally within aviation, hospitality, or travel.

Passion for customer service, with a positive, “can-do” attitude and strong interpersonal skills. Excellent communication abilities to train, inspire, and connect with team members. Strong organizational skills and the ability to multitask in a dynamic, high-volume environment. Understanding of the aviation or hospitality industry is preferred. Intermediate Microsoft Office knowledge and skill Word, PowerPoint, Excel, Sharepoint, etc.

Ability to obtain necessary credentials to access secured areas in the airport. What We Offer Competitive salary Full-time employees are eligible for comprehensive medical, dental, and vision benefits. Participation in a matching 401(k) plan and paid time off, including vacation and sick days. Additional Considerations To work you must provide necessary documentation to prove employment authorization, and for work specifically at an international airport, you will be required to provide necessary documentation and obtain clearance for an airport ID, passing any background check and drug screenings post-offer of employment.

If you’re ready to lead with energy and elevate the passenger experience at MCO, join us at VIP Hospitality and make a lasting impact!