Job at a glance
WHAT YOU'LL DO Answer incoming calls and dispatch tow trucks to the right location, fast. Track every driver and job in real time — location, ETA, and status. Route jobs efficiently based on driver location, truck type, and priority. Follow up to confirm each job is completed and the customer is taken care of. Communicate professionally with customers, drivers, and motor club/insurance partners (AAA and others).
Keep accurate records in our dispatch system (Towbook). Flag problems — delays, disputes, safety issues — before they become bigger problems. WHAT YOU BRING Prior dispatch experience (towing, trucking, delivery, or emergency services) preferred. Strong knowledge of local roads and geography. Clear, calm communicator — on the phone and under pressure. Comfortable multitasking across several live jobs at once.
Basic computer proficiency; dispatch software experience a plus. Reliable, accountable, and able to work a rotating or overnight shift as needed.