Job at a glance
About the Role The Manager of Product Education owns the strategy, content, and delivery of Decisions training for customers, partners, and new employees. You will lead a team of instructional designers and trainers, reporting to the Chief Product Officer. You will turn a powerful, fast-moving platform into clear learning paths, hands-on labs and certifications. You will partner closely with Product, Engineering, Customer Success, and Marketing so education ships alongside every release.
What you'll do • Lead and grow the team. Hire, coach, and set priorities for instructional designers and trainers; run planning, reviews, and career development. • Own the curriculum. Build and maintain role-based learning paths (builder, administrator, developer, partner) across self-paced courses, labs and live sessions. • Run certification. Manage the Decisions certification program, including exam design, item quality, pass-rate analysis, and renewal as the platform evolves.
• Keep pace with the product. Work with Product and Engineering to plan education for each release so training is ready when features ship. • Deliver great live training. Oversee instructor-led workshops, partner enablement and in-person events, and teach sessions yourself when needed. • Onboard new employees. Partner with HR and department leads on platform onboarding for new hires across technical and customer-facing teams.
• Manage the learning stack. Own the LMS, authoring tools, and SCORM content, keeping courses on-brand, accessible, and current. • Maintain product documentation. Own the documentation articles and the systems behind them, keeping content accurate, searchable, and updated with each release. • Measure impact. Track enrollments, completions, certifications, CSAT, and links to adoption and support volume; report results to leadership.
• Support go-to-market. Contribute education content for marketing, analyst briefings, and customer-facing launches. What you bring • 5+ years in technical training, product education, or enablement for a B2B software product. • 2+ years managing people, ideally a team of instructional designers, trainers, or both. • Hands-on experience building courses with adult learning principles and instructional design models such as ADDIE or SAM.
• Comfort learning complex technical products quickly and explaining them to both technical and business audiences. • Experience running an LMS and authoring tools (for example Docebo, Articulate Rise or Storyline) and working with SCORM packages. • Strong facilitation skills, in person and virtual. • Clear writing and the judgment to prioritize when Product, Sales and Support all need something at once.
Nice to have • Experience with low-code or no-code platforms, workflow automation, rules engines or BPM. • Background designing or running a certification program. • Familiarity with integrations, APIs, databases or AI agents. • Experience with partner or channel enablement. • Experience planning hands-on training events or user conferences.