Job at a glance
Company Description We are focused on imparting effective business staffing services through high level cost effective solutions. We have a strong foundation built on legacy and emerging technologies, including excellent track record of on-time delivery. We are leaders in providing additional custom IT Services with a proficient approach towards development of emerging mobile-based applications and web based application development.
We are emerging as one of the largest private talent sourcing and management firms in the US. Our client- one of the leading ICT for development - ICT4D - organization, providing low cost solutions using ICT to tackle poverty and to overcome disadvantage, working closely with local communities seeks an accomplished Salesforce Business Analyst. Job Description Role: Salesforce Business Analyst Location:-Albany, NY Duration:-12 months (with a high possibility of extension) Job Responsibilities: • Work with functional business leads to develop and transform requirements into Salesforce design and implementation.
• Research and document the needs behind Salesforce Cases originated by NYSERDA Staff. • Collect, document, map, and analyze business process and system dependencies. • Gather, synthesize, and document business requirements. • Effectively communicate status, collaborate, and problem-solve with relevant stakeholders. • Collaborate with colleagues to identify recommendations for process improvements, overcoming constraints, and resolve difficult operational and technological issues.
• Identify, mitigate, and manage risk. • Document changes to the design and implementation of Salesforce. • Manage ongoing support requests and flush out request details. • Work directly with and serve as the liaison between business units, technology teams and support teams. • Assist in quality assurance and defining testing strategy and risks. Provide significant contributions in the testing and debugging of new functionality.
• Assist in the improvement and integration of automation and tools designed to support work and decision making. • Recommend AppExchange solutions that might be available rather than building new functionality. Skills preferred by the client: • 3 years of general Business Analysis. • Experience and skill in performing Business Analyses, documenting requirements and specifications, and mapping visual representations of business processes.
• Experience with project management methods processes, standards, and tools. • Skill in managing multiple diverse activities simultaneously, delivering on commitments, and operating with speed, accuracy and strong judgment. • Ability to quickly identify and drive to the best possible solution when presented with a series of opportunities and constraints. • Experience configuring various Salesforce modules including but not limited to case management, campaign management, workflows, profiles, roles, sharing rules and reports.
• Demonstrate some understanding of VisualForce and its capabilities. • Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts. • A strong customer orientation, with active listening skills and the ability to understand and define / document business needs comprehensively. • Ability to effectively elicit functional needs from business users and translate those needs to existing functionality in Salesforce to avoid customization wherever possible.
• Salesforce Certified Administrator a plus. Qualifications Experience in Salesforce Business Analysis Additional Information I would love to talk to you if you think this position suits your interest. If you are looking for rewarding employment and a company that puts its employees first, we would like to work with you. We also offer group health insurance. NOTE: “Candidates that are offered a position are required to pass pre-employment drug and background screening”