Call Center Attendant (Temp to Hire)

The Call Center Attendant will answer all incoming service phone calls with redirecting to the proper point-of-contact within the correct department. ESSENTIAL FUNCTIONS: Answers incoming phones. Creates incidents in Syteline with routing calls and incidents to the appropriate department. Other duties related to the department and assigned by department management. NON-ESSENTIAL FUNCTIONS: Act as a backup for the other call center attendants.

REPORTING RELATIONSHIP: Regional Service Division Manager National Service General Manager SUBORDINATE STAFF: None KNOWLEDGE: Able to collect, arrange, and analyze data. Able to prioritize job duties. Problem solving expertise is a must. SKILLS: Proficient in Microsoft Office (Word, Excel, Google Docs) Familiar with internet functions—posting files, linking websites/files, downloading data, etc. Excellent written and oral communication skills SCHEDULE: Onsite.

No remote option. Monday to Friday 8:00 AM to 5:00 PM PAY: $20.00 starting pay rate through agency TRAVEL: Minimal. MENTAL ABILITIES: Ability to work harmoniously with others. Ability to accept and follow instructions. Ability to maintain a positive attitude. Ability to identify where work is needed and then take the initiative to complete all open job tasks without being told prior. WORKING CONDITIONS: Daily lifting to 25 pounds unassisted.

2nd floor with both stair and elevator access. Cubicle office setting.