Guest Services Manager

What You’ll Do: • Lead and support the front desk team • Keep the front-of-house clean, organized, and guest-ready • Oversee our lanes, arcade, and attractions throughout the day • Help schedule staff and cover events • Train and coach front desk staff and porters • Answer guest questions in person and over the phone • Jump in to solve problems and keep the fun flowing • Operate the POS system and handle transactions • Make announcements, promote specials, and hype up the energy • Complete opening and closing duties • Watch for safety issues, respond to incidents, and complete reports • Help with equipment checks, supplies, vending, and anything needed to keep the place moving What We’re Looking For: • A high school diploma or equivalent • 2+ of guest service experience • 2-3 of supervisory or lead experience, preferably in a Food and Beverage setting- ServSafe certification is a plus • Strong communication, confidence, and organization • Someone who thrives in a busy, loud, high-energy environment What It’s Like Here: Lights.

Music. Lanes. Arcade action. Kids. Parties. Leagues. You’re on your feet, helping people, problem-solving, and making the day better for everyone who walks in. If you want a leadership role that is upbeat, hands-on, and actually fun, apply now and come be part of the Spare Time crew.