Implementation Specialist (On-Site/Hybrid GA Territory Required)

JOB TITLE: Implementation Specialist FLSA STATUS: Exempt DEPARTMENT: Enterprise Solutions REPORTS TO: Associate Director, Implementations SUPERVISORY RESPONSIBILITIES: No JOB LOCATION: Canton, GA TRAVEL: Up to 40% ESSENTIAL DUTIES & RESPONSIBILITIES: Review contracts with the Project Manager to understand the scope of work, deliverables and special requirements. Collaborate with internal and customer stakeholders to gather business requirements and understand operational processes.

Assess customer’s technology environmental, system requirements and accessibility. Prepare and conduct software demonstrations. Configure software solutions to meet the customer’s business and operational requirements. Perform quality assurance reviews of system configurations and converted data prior to deployment. Deliver remote and onsite training for administrators, end users, and other customer stakeholders.

Provide implementation support throughout testing, go-live, and the post-deployment stabilization period. Troubleshoot and resolve configuration issues, and customer-reported concerns. Coordinate with Support team to ensure a smooth transition from implementation to the maintenance phase. Maintain proactive communication with customers and internal teams regarding project status, risks, issues, and milestones.

Build and maintain positive working relationships with customers, partners, and cross-functional teams. Follow established implementation methodologies and document process improvements, procedures, and best practices as needed. Evaluate customer enhancement requests and collaborate with internal departments to support scoping and prioritization efforts. MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE): Associate degree in computer/software-related field or 3+ years of software implementation experience Excellent communication skills with the ability to build collaborative relationships Ability to work independently and as part of a team Strong analytical and problem-solving skills Self-starter Detail-oriented Ability to prioritize work and meet deadlines