Applications Engineer
Job at a glance
Who we are. What we do. We are Bystronic – a global technology company passionate about creating an impact for a sustainable future with sheet metal and beyond. We want to work with people who support us in creating innovative solutions to move our industry forward. Our focus is on automating the complete material and data flow of the laser cutting and bending process chain. In a nutshell: The National Application Engineer demonstrates Bystronic machines and its capabilities to prospective customers.
What you will be doing: Applications Engineers take pride with their job and are given the freedom to provide functional and technical support. ? With input from our Sales Engineers, we demonstrate our machines functions and capabilities. ? You will be able to perform time studies. Prepare for shows (on and off site) and demonstrations of all Bystronic Machines.? Your goal is Operates machinery and maintains the General Fabrication area.
Key tasks and Responsibilities: Host customer visits and work directly with customers regarding applications, technology and product details. ? Perform cutting and software demonstrations for potential customers? Instruct on metal applications, machine operations and laser/mechanical safety.? Analyze customers’ machine and tooling requirements based on information customers’ requirements and instruct on BySoft software.?
Provide test cuts and time studies for potential customers.? Provide technical support via phone assistance? Support Sales Team with strategic and key applications (on and off site).? Instruct on machine maintenance procedures.? Design in-house software support.? Fabricate demonstration parts to show the Bystronic capabilities? Maintain demo area and equipment.? Maintain training documentation.? KPI’s: Number of performed demos for prospective customers?
Customer satisfaction with demonstrations Key Skillset: Have or be able to obtain a Passport; up to 25% travel; be able to lift up to 70 lbs.? Have and maintain a clean and valid driver’s license and be able to rent a car.? Excellent communication skills oral and written with strong attention to detail.? Working knowledge of Microsoft Word, PowerPoint & Excel.? Knowledge of trigonometry and metallurgy.?
Experience in Hydraulics, pneumatics, electronics and blueprint reading.? CNC programming, CAD software, robotic programming and Ladder Logic a plus.? Working knowledge of metal applications operations. Your education & experience: Two (2) year degree or higher preferred in Engineering or Mechanical Engineering Technology.? Minimum two (2) years’ experience in an Apps. role, Technical Sales role, or as a Field Service Engineer.?