Associate Administrator - CCS

COMPANY OVERVIEW: The YWCA El Paso del Norte Region is the largest and most comprehensive YWCA in the United States. We are dedicated to eliminating racism, empowering women, and promoting peace, justice, freedom, and dignity for all. Become part of our amazing team—exciting opportunities are waiting for you! Join us in making a difference while growing your career with purpose and passion. Employment Benefits Include: Free membership to any of our YWCA locations Indoor heated pools open year-round for water aerobics Two locations offering lap swimming (East and Central) Access to weight rooms and cardio equipment at all locations Fitness classes including Yoga, Pilates, Aquacise, and Zumba Join a team committed to strengthening our community while supporting your personal and professional growth.

JOB SUMMARY: Under general management direction, within the framework of Child Care Services (CCS) and Workforce Solutions Borderplex (WSB) Policies and Procedures. The Associate Administrator is responsible for overseeing the daily operations of the CCS Division. This position supports respectful, responsive, and accountable service delivery through oversight of the division strategy, leadership, compliance, budget management of a multi-million-dollar contract, and resolution of service challenges.

Oversees CCS operations, with more than 70 employees, serves as the liaison to WSB and implements assignments related to the WSB Child Care Services contract. This position is grant funded. Continuation of position is contingent upon the availability of grant funds. Regular attendance at Employer's place of business and/or during particular hours, as assigned, is an essential function of this position.

Employees must comply with and follow YWCA’s attendance policy at all times, unless a reasonable accommodation is requested and granted, as required by law. Coordinates, analyzes, and implements initiatives within the Child Care Services Division. With support from the CCS Operator, develops, administers, and implements CCS-related procedures and TWC, WSB, and YWCA Board-approved policies and objectives.

Prepares and monitors budget and expenditures for the assigned departments. Works with the team of managers, with support from the CCS Operator, in preparation of all reports needed by the Local Workforce Board, TWC, and the YWCA Board of Directors. Uses data, performance metrics, and key performance indicators (KPIs) to identify service gaps, monitor assigned units, and implements solutions to improve program outcomes.

Monitors Key Performance Indicators (KPI’s), contract deliverables, and performance outcomes to ensure assigned units meet contractual obligations and service delivery requirements. Exercises delegated authority to oversee day-to-day operations of assigned CCS units, ensuring compliance, service quality, and timely resolution of operational issues. Provides leadership and guidance to supervisors and assigned staff regarding operational priorities, compliance expectations, customer service standards, and program performance.

Make operational decisions within delegated authority regarding workflow, staff assignments, training needs, customer service concerns, and implementation of approved procedures. Prepares, reviews, and maintains weekly, monthly, quarterly, and other required reports related to assigned units, performance outcomes, compliance, and service delivery. Coordinates and ensures communications within the CCS Division are implemented with support from the CCS Operator when needed.

Is responsible for quality customer service to all the various constituencies within the CCS. Works with and provides appropriate information to all program monitors. Spearheads audits for assigned units, monitors outcomes, identifies corrective actions, and ensures implementation of solutions. Works collaboratively with WSB to promote public awareness and encourage program support. Assures that objectives set contractually and YWCA objectives are achieved.

Assist leadership in researching, writing, and submitting proposals to attain and deliver additional services provided by the WSB (When Applicable). Assists in preparation of annual budget. Reviews and reports on financial performance monthly, recommending corrective action if needed. Assists in presenting to community partners and WSB regarding program performance and outcomes. Serves as a liaison between Workforce Solutions Borderplex, YWCA, and other stakeholders regarding assigned programs, reporting, audits, outcomes, and service delivery.

Collects information through feedback loops, makes data-informed decisions regarding operations, training, staffing patterns, and professional development, and monitors outcomes. Assumes decision making authority for assigned program in the absence of the CCS Operator. Performs duties of assigned direct reports as needed to ensure quality, safety, compliance, development, or integrity of program. Visits assigned sites continually to monitor and document compliance, address issues, answer questions, train staff, implement new or changed components, and provide visibility to staff and participants.

Conducts and attends training and meetings as required. Communicates all challenges and questions to CCS Operator. Complies with all federal, state, and local regulations. JOB QUALIFICATIONS: Bachelor’s degree in public administration, Business Administration, Organizational Leadership, Finance, or closely related field required; master’s degree in preferred. Over three (3) years' experience; or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities preferred.

Knowledge of and experience with developing and administering budgets of at least $5 million, or any combination of experience and training that provided the required knowledge, skills, and abilities. Experience in grant writing and understanding of licensed care center administration preferred. Knowledge of math and statistics, budget responsibility, and ability to direct a large staff required. Must demonstrate a passion for serving families, patience, stamina, and flexibility required.

Must be able to work other than regular scheduled hours. Must be able to establish and maintain a positive community image. Must be able to cope with emergencies, adept at mediating/resolving disputes and problem-solving. Must have a nalytical ability and be detailed oriented. Must be well organized and be able to handle multiple priorities. Excellent verbal and written communication skills, as well as listening skills, required.

Excellent interpersonal skills required, with ability to interact at all levels. Must be able to work under pressure with constant interruptions. Must be able to work independently and autonomously. Must be able to make sound judgments, have excellent decision-making skills, and possess strong conflict resolution skills. Leadership abilities to include staff morale, setting agendas and running meetings.

Bilingual capabilities in English/Spanish preferred. Must be familiar with operation of personal computer and have knowledge of MS Office software. Must have access to vehicle and possess valid driver's license and sufficient liability insurance. ANTICIPATED BENEFITS: YWCA Membership and Program Discounts Basic Life Insurance and Retirement Medical, Dental and Vision