Bar and Restaurant Supervisor

• Provide exceptional customer service; setting the example for all Food & Beverage Staff. • Ensure smooth and efficient service throughout all assigned venues in the property. • Supervise employees in the bar and front of the house staff in the restaurant. • Assist in scheduling, requisitions and allocating staff to ensure appropriate levels of coverage. • Assist, when necessary, in providing service to customers to ensure the quality of customer service is maintained at all times for our guests.

• Assist in training and development of the staff, coaching, counseling and mentoring. • Responsible for accurate beverage controls. • Assist with the monthly inventory as necessary. • Abides by all State, Federal, and local liquor regulations pertaining to serving alcoholic beverages. • Continually train staff in policies, procedures, and service standards. • Ensure Food & Beverage department staff adheres to Casino’s cash handling policies and procedures.

• Ensure the budget for the department is monitored and adhered to by implementing effective processes and procedures. • Must be able to perform all duties as a bartender and waitstaff when needed. • All other duties as assigned by the Food & Beverage Director. Uniform: • Casino issued work shirt. • Black dress pants/slacks. Pockets must be sewn shut. • Comfortable no slip shoes. • Hair must be clean and pulled back.

• Sokaogon Gaming Commission (SGC) issued Gaming License/ID Badge. Minimum Qualifications: • Excellent interpersonal, customer service, leadership, communication, analytical, decision-making and problem-solving skills are required. • Must be knowledgeable of IHS, Wisconsin Health Code, Wisconsin Alcohol, and FDA regulations concerning food service, bar, and cleanliness standards. • Must be at least 18 years of age.

• Two forms of ID, one of which must be a photo ID. • Must submit to and pass a drug and alcohol test per Sokaogon Gaming Enterprise Corporation (SGEC) Drug and Alcohol Policy. • Must pass a Background Investigation. • Successfully complete a 60-day probationary period. • Physically able to perform all aspects of the position. • Ability to correctly lift and transport objects weighting up to 50 lbs.

• Ability to walk and stand for extended periods of time. • Ability to work outside of normal scheduled hours and shifts. • Must be able to obtain a bartender’s license. • Must have reliable means of transportation to and from work. • Must be able to interact well with the public and co-workers. • Native American preference is granted according to P.L. 93-638. This position is subject to the following conditions: obtain and maintain a valid Sokaogon Chippewa Gaming Commission license and pass pre-employment and random drug screenings.

The job description is not intended to be an exhaustive list of all duties or qualifications.