Client Services Coordinator (CSC)
The Client Services Coordinator is responsible for coordinating available resources, processes, and personnel for their team members. We at AmeriServe International serve individuals with developmental disabilities and help them have a safe, purposeful, and pleasurable life in the community they live in. Client Services Coordinators are under the guidance and direction of the Program Coordinator or Lead Client Service Coordinator What we offer: On-the-job training Paid Time Off Health, dental, and vision benefits Employee Stock Ownership Plan (ESOP) Earn up to an additional $500 per month by meeting Key Performance Indicators (KPI) Under the guidance and direction of the Program Coordinator or Lead Client Service Coordinator, the Client Services Coordinator will: Monitor health needs of persons served and provide assistance in routine medical appointments as needed.
Ensure services are delivered by the primary physician and identified health care specialists. Support the scheduling of appointments and provide/arrange transportation. Ensure that each team member has the training and the materials to fulfill their responsibilities. Monitor medication management practices of persons served and provide related employee training. Provide training and coaching to Lead CSRs and CSRs so they effectively carry out the plan of habilitation as described in the Individual Comprehensive Plan, Treatment Plans, Behavior Support Plans, and the Personal Network Assessment Plan.
Communicate routinely with Lead Client Service Coordinators or Program Coordinators, providing information necessary to make appropriate and timely decisions concerning staff and clients. Submit designated paperwork to Lead Client Service Coordinators or Program Coordinators according to assigned timelines. Provide staff training and evaluation according to established timelines. Manage Services, writing approved budgetary guidelines; schedule staff according to the approved staffing template and minimize overtime.
Demonstrate exemplary documentation practices, serving as a model to others. Monitor staff documentation daily, providing coaching and feedback to achieve high standard of documentation practices. Ensure vehicles utilized are safe, clean and in good repair. When supporting persons served in his or her own residence reside, ensure employees demonstrate respect for the property, furnishings, and client choice.
Encourage Lead Client Service Representatives (LCSR) and Client Service (CSR) Representatives and persons receiving services to participate in purposeful and meaningful community activities based upon client interests and desires. As appropriate, provide support for meal planning which meet nutritional needs and assure dietary choices. Support the person served with personal finance management as determined by ICP, and ensure staff are trained to meet the identified support need Monitor client balances to ensure persons served retain benefit eligibility.
Provide safe transportation; monitor driving habits of employees to ensure compliance with company safety guidelines. Communicate respectfully to all stakeholders: parents, guardians, case managers, health care providers, and vendors. Represent the company in a positive manner. Communicate appropriately with team members from other programs. Ensure healthy lunches are provided and medications are sent/received, if required.
Ensure information shared about persons served is done following HIPAA guidelines. Participate in meetings, Continuing Education, and other training opportunities in a positive manner. Provide on-call coverage. Complete other duties as may be assigned by the Supervisor. 4-year college degree preferred or equivalent experience Must be at least 18 years of age Must have a valid driver's license and provide proof of vehicle insurance Must successfully pass state-mandated background checks Must demonstrate the ability to read and write at the level necessary to complete written documentation according to ASI standards Must possess skills and abilities necessary to provide training to other employees Must possess interpersonal skills necessary to work productively with other people Must have basic computer skills Must be able to work in fast-paced environments Must have the ability to meet deadlines Must be willing to adapt to on-call responsibilities Supervisory experience REQUIRED Registered Behavior Technician (RBT) Certification PREFERRED