Computer Technician
Computer Technician / Help Desk Support Specialist Entry-Level | In-House IT | Job Description Position Summary The Computer Technician / Help Desk Support Specialist is an entry-level role providing first-line technical support to internal end users, resolving common hardware, software, and account issues through the company's ticketing system. This is a great opportunity for someone early in their IT career to build hands-on troubleshooting experience while working alongside more senior IT staff.
The ideal candidate is a quick learner, comfortable with computers, and eager to develop their technical skills in a supportive, mentorship-driven environment. Prior professional IT experience is not required. Key Responsibilities • Answer and log incoming help-desk tickets, phone calls, and walk-up requests, prioritizing routine issues and escalating complex ones to senior technicians. • Perform basic troubleshooting on desktops, laptops, printers, and peripherals under the guidance of senior IT staff.
• Assist with installing and updating operating systems, standard business applications, and antivirus/security software. • Help set up new employee accounts, email, and system access, and assist with equipment for onboarding/offboarding. • Set up workstations, monitors, keyboards, docking stations, and basic peripherals for employees. • Perform simple password resets and account unlocks in Active Directory / Microsoft 365.
• Help troubleshoot basic connectivity issues (Wi-Fi, printers, shared drives) and escalate network issues as needed. • Accurately document all support work in the ticketing system, including steps taken and resolution. • Maintain and update the equipment/asset inventory as directed. • Assist senior technicians with imaging computers, hardware refresh projects, and equipment deployments. • Follow established IT procedures and company security policies at all times.
Required Qualifications • High school diploma or equivalent. • Basic familiarity with Windows and/or macOS operating systems and common office software (email, Word, Excel). • Strong desire to learn and grow in an IT support career. • Good communication skills and a friendly, patient, customer-service mindset. • Ability to follow written instructions and troubleshooting checklists. • Comfortable working both independently on simple tasks and as part of a team on larger ones.
Preferred Qualifications • Coursework, certificate, or degree in IT, computer science, or a related field (or currently pursuing one). • CompTIA A+ certification or actively working toward it. • Any hands-on experience with computer setup, repair, or troubleshooting (personal, volunteer, internship, or coursework). • Basic understanding of networking concepts (Wi-Fi, IP addresses, VPN). Work Environment & Physical Requirements • Primarily office-based with regular movement between workstations and equipment storage areas.
• Ability to lift and carry IT equipment up to 30 lbs (monitors, towers, printers). • Ability to sit, stand, kneel, and reach to help install or move equipment. • Standard business hours, with occasional flexibility needed to support onboarding or scheduled maintenance. Growth Path This role is designed as a launching point into an IT career, with a clear path toward a mid-level Computer Technician / Help Desk Support role as skills and experience develop.
Reporting Structure This position reports to the IT Manager / IT Director.