General Maintenance Superintendent

SUMMARY: The General Maintenance Superintendent is responsible for planning, directing, and continuously improving the delivery of efficient, high-quality, and cost-effective maintenance operations across CMHA's Asset Management housing portfolio and facilities. This position provides strategic leadership to maintenance supervisors and skilled trades personnel while fostering a culture built on Respect, Integrity, Accountability, Professionalism, Initiative, Creativity, Accuracy, Timeliness, Quality, and Exceptional Service.

Reporting directly to the Director of Asset Management, the General Maintenance Superintendent ensures maintenance programs support safe, attractive, and well-maintained communities, regulatory compliance, operational excellence, and exceptional service to residents and internal customers. ESSENTIAL DUTIES AND RESPONSIBILITIES: The below statements are intended to describe the general nature and scope of work being performed by this position.

This is not a complete listing of all responsibilities, duties and/or skills required. Provide strategic leadership and supervision to maintenance supervisors, skilled trades, and maintenance personnel, promoting accountability, collaboration, innovation, and continuous improvement. Develop, implement, and monitor performance standards, maintenance programs, and measurable productivity goals that ensure quality workmanship, operational efficiency, and exceptional customer service.

Direct all aspects of preventive maintenance, corrective maintenance, and work order management to ensure work is completed accurately, safely, and within established service standards. Partner with the Director of Asset Management to develop long-range and short-range maintenance strategies, annual operating budgets, capital improvement plans, equipment replacement schedules, and cost-control initiatives.

Promote creative solutions and process improvements that enhance maintenance operations, improve resident satisfaction, and maximize organizational resources. Ensure all Asset Management communities consistently maintain exceptional curb appeal and Gold Standard property conditions through proactive inspections, quality assurance, and timely corrective action. Provide technical expertise, coaching, mentoring, and operational guidance to maintenance supervisors and staff while encouraging professional growth and accountability.

Coordinate staffing schedules, emergency response, callback assignments, alternative work schedules, and resource allocation to maximize productivity and service delivery. Monitor work quality through routine inspections and performance evaluations to ensure maintenance activities meet CMHA standards, applicable building codes, HUD regulations, and industry best practices. Ensure consistent application of CMHA policies, procedures, safety standards, attendance expectations, ethical conduct, and performance management practices.

Foster a workplace culture grounded in respect, integrity, professionalism, teamwork, and exceptional customer service. Identify training needs and coordinate technical, safety, compliance, and leadership development opportunities for maintenance personnel. Manage departmental expenditures within approved budgets while maintaining accountability for efficient utilization of labor, equipment, materials, and contracted services.

Collaborate with Property Management, Capital Improvements, Procurement, and other departments to achieve organizational goals and deliver high-quality resident services. Prepare reports, analyze operational data, monitor key performance indicators, and recommend improvements that enhance operational effectiveness. Perform other duties as assigned. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each competency satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required. DESIRED QUALIFICATIONS: Strong proficiency with computer applications used to analyze data, manage maintenance operations, prepare reports, track performance, and communicate effectively. Advanced working knowledge of Microsoft Office Suite, including Word, Excel, Outlook. Demonstrated commitment to delivering exceptional customer service while maintaining professionalism, accuracy, and timely communication.

Proven leadership skills with the ability to build effective teams through respect, collaboration, coaching, and accountability. Extensive knowledge of: o Federal, state, and local building codes and HUD regulations. o Blueprint interpretation, construction documents, and technical specifications. o Building mechanical systems, Life Safety Systems, including fire alarms, elevators, and fire protection systems.

o Strategic maintenance planning, preventive maintenance programs, and asset preservation practices. o Modern maintenance methods, procedures, and industry best practices. o Contract administration, specification development, and vendor performance management. o Investigating and resolving resident concerns, customer complaints, and regulatory issues professionally and effectively. o Diagnosing building system deficiencies and implementing timely, cost-effective solutions.

EDUCATION/EXPERIENCE/CERTIFICATIONS: Bachelor's degree in Engineering, Construction Management, Facilities Management, or a closely related field; or an equivalent combination of education and progressively responsible experience. Minimum of five (5) years of supervisory or management experience in a unionized maintenance or facilities environment. Demonstrated experience managing maintenance operations involving painting, plumbing, electrical, carpentry, appliances, HVAC, and general building systems.

Experience in affordable housing, public housing, multifamily property management, or commercial facilities management is preferred. PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to maintain a stationary position, operate computers and other office equipment, move about the office, attend onsite and offsite meetings, and communicate. The employee must be able to sit or stand for eight hours while performing essential work duties. The employee must be able to accurately exchange information in person, in writing and via e-mail and telephone.

The employee must be able to perform essential job functions in an environment that could have increased stress levels. Must be able to walk, bend, stoop and climb; demonstrate the manual dexterity necessary to efficiently operate a keyboard; be able to climb stairs, communicate via telephone and drive long distances. OTHER: The candidate must possess and maintain a valid driver’s license in state of residence, and maintain an insurable driving record under the terms and conditions of the CMHA auto liability policy.

The candidate may have no more than 6 accumulated points in 3 consecutive years. Note : As a condition of employment at CMHA, you must agree to and pass a drug screen test, criminal background check, and motor vehicle check.