General Manager

We are seeking an experienced, hands-on General Manager (local or soon to be local in the Austin area) to oversee daily operations, elevate the guest experience, and lead a high-performing team at The Well. This role is ideal for a floor-focused leader who builds genuine relationships with guests and regulars, partners cross-functionally, and creates thoughtful activations that drive loyalty, community, and operational excellence.

Our Mission & How You Will Live Our Core Values Our Mission: Nova's guiding purpose is to create concepts where intentional ingredients, genuine hospitality, exceptional craft, and lighthearted play can converge. We innovate unique, layered experiences that nourish people, nurture talent, and serve the communities we call home. Here is how you bring that mission to life as General Manager: Authentic Hospitality: You lead from the floor with genuine connection.

You demonstrate care, active listening, clear direction, and collaboration every day with the team, building meaningful relationships with guests and creating a space that feels like a second home. Action With Intention: Every operational decision is driven by purpose. You take full ownership of administrative and financial health—accurately analyzing P&Ls, controlling labor and COGS, managing department expenditures within agreed budgets, and upholding OSHA, Fire & Life Safety, and Health Department standards.

A Commitment to Growth: You understand that the difference between good and great lives in the details. You are a coach and mentor who energizes a diverse team, manages performance with care, and continuously elevates venue operations and service execution. For This Community: You lead with a team-first mindset. You partner closely with BOH management to align service expectations, create fun and ease in a fast-paced environment, and communicate regularly with key stakeholders to build community and drive brand loyalty.

What to Expect & Key Responsibilities Operations & Financial Execution Oversee and direct the seamless running of day-to-day operations while delivering outstanding guest service. Develop and implement operational strategies in cooperation with key stakeholders, meeting performance goals within agreed budgets and timelines. Manage and control department expenditure, staying strictly within agreed budgets and maintaining active awareness of venue P&L.

Handle administrative responsibilities, including P&L analysis, COGS management, labor cost control, overtime reduction, inventory management, and guest feedback analysis. Maintain restaurant cleanliness, facilities, and statutory requirements with a focus on Health Department food standards, OSHA, and Fire & Life Safety Regulations. Communicate regularly with key stakeholders regarding venue performance and operational updates.

Team Leadership & Culture Demonstrate passion for food and beverage, exceptional attention to detail, and a collaborative leadership style. Lead all aspects of talent management: recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and performance management. Conduct meaningful daily preshifts for all FOH team members. Partner with BOH management to ensure operational and service expectations are defined and delivered seamlessly.

Maintain team morale and address shift or interpersonal issues with care and efficiency. Desired Qualifications & Requirements Experience: Minimum of five (5+) years of current high-volume, full-service restaurant general management/GM experience. Location: Seeking a local candidate or someone soon to be local in the Austin area. Financial Skills: Proven ability to accurately calculate P&L metrics and implement necessary spending changes.

Leadership Traits: Proven ability to coach and mentor a diverse team; able to create fun and ease in a fast-paced environment. Industry Skills: Deep knowledge of restaurant concepts, operational procedures, FOH/BOH mechanics, and guest experience management. Attributes: Polished, professional, friendly, dynamic, highly adaptable, with strong communication and multitasking abilities. Certifications: Valid TABC Certification and Food Handler Card required prior to start.

Our Investment in You Comprehensive Health Coverage: Full medical, dental, and vision insurance plans. Financial Wellness: Flexible Spending Account (FSA) options to help you save on eligible healthcare expenses. Holistic Wellness Program: Dedicated wellness initiatives supporting physical and mental well-being. Austin Commuter Perk: Dedicated on-site parking spaces and discounted transit passes. Venue Privileges: Generous dining and venue privileges across all Nova Hospitality properties.

Growth Culture: A supportive, collaborative environment focused on learning and professional growth.