Membership Representative - Tanglewood YMCA

Exhibits a friendly and professional demeanor to all members, guests and visitors; provides information on YMCA programs and answer guest inquiries. Available for evening and weekend shifts . Evening availability may include shifts through 9:00–10:00 PM , while weekend shift availability may range from 7:30 AM to 10:00 PM. WORK ENVIRONMENT/PHYSICAL AND MENTAL DEMANDS Ability to stand and walk for extended periods of time Ability to conduct guest tours Ability to read, interpret and communicate information Ability to type proficiently and work in front of a computer screen Ability to multi-task Ability to solve practical problems Ability to lift and move up to 50 lbs.

QUALIFICATIONS Working knowledge of Windows and MS Office operations Exceptional customer service skills Able to handle multiple priorities in a busy environment Able to speak proficiently on the phone as well as in person Detail-oriented Neat, legible handwriting Able to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals ESSENTIAL FUNCTIONS Stands and greets members and guests at the front desk, checks-in guests, takes messages, directs calls and provides general information Accurately handles monetary transactions Processes membership and program registrations, etc.

Assists in implementation of member services, retention and promotion Enforces YMCA policies and procedures for members and guests Appropriately handles and resolves member complaints Reports any accidents, unsafe conditions or problems to the appropriate staff Attends staff meetings and trainings, as scheduled Performs opening and closing procedures Notifies the appropriate director of any out-of-order equipment or low supplies Other duties as assigned.