Membership Service Associate I North

GENERAL FUNCTION: Under the direction of the Membership/Senior Program Director, the Membership Service Associate will p rovide leadership through excellent customer service by having a clear knowledge of YMCA programs and services. This position has a direct bearing on overall retention and customer satisfaction. MINIMUM ENTRY REQUIREMENTS Education/Experience Requirements: Minimum age of 20 Minimum of one year experience in customer service and cash handling Must have high school diploma or equivalent Must have completed all COE for this position Physical/Mental Requirements: Must be able to frequently perform the following physical activities; bend, stoop, kneel, twist, reach with hands, sit, stand, walk, move up to 35 pounds, have finger dexterity, grasp, perform repetitive motions, talk, hear and have visual acuity to perform detailed tasks Must demonstrate an attention to detail and ability to count and do basic math associated with a cash drawer Must communicate effectively, both orally and in writing Must possess mental alertness, problem solving, organizational and task management skills; ability to make independent and sound decisions in a rapidly changing, chaotic environment Must be able to show initiative in the absence of supervision Must be able to relate to and work with diverse groups of people in a friendly and consistent manner Must present a neat and professional appearance at all times Job Requirements: Commitment to the YMCA mission, vision and values Must attend New Employee Orientation within 30 days of hire Complete CPR/AED, First Aid, O2, Listen First Workshop, and Membership Training in accordance to Conditions of Employment Understand and abide-by all policies and procedures as set forth by the association Work a schedule that reflects the needs of the branch; including evenings and weekends