Outpatient Office Assistant (Sikeston)

OUTPATIENT OFFICE ASSISTANT Job Description The Outpatient Secretary is responsible to the Director of Behavioral Health–Residential and Clinical Coordinator for overall job performance and duties. This position provides administrative and clerical support to Adult Outpatient Services, SATOP, and Counseling programs to ensure efficient and effective daily operations. RESPONSIBILITIES AND DUTIES: 1.

Answer telephones, greet clients, and provide professional front office coverage for all outpatient programs, including Adult Outpatient, SATOP, and Counseling Services. 2. Schedule and confirm client appointments, assessments, and group sessions; coordinate counselor calendars; and promptly document cancellations or reschedules. 3. Prepare and maintain client intake packets, assessment forms, and other required documents for all outpatient programs.

4. Open, organize, and close client charts in accordance with agency and state documentation standards. 5. Maintain and update client records and information in the electronic health record (EHR) system accurately and in a timely manner. 6. Assist counselors with obtaining releases, client documentation, and chart preparation prior to sessions or assessments. 7. Verify client attendance for sessions and assessments; assist with billing documentation and data entry as directed.

8. Support SATOP operations by preparing client paperwork, scheduling assessments, collecting required documentation, and maintaining program compliance with state guidelines. 9. Assist in the collection and reporting of Performance Improvement data for all outpatient programs. 10. Assist in auditing outpatient charts to ensure contract compliance and report any non-compliant issues or errors to the Director of Behavioral Health–Residential and Clinical Coordinator.

11. Maintain adequate office and program supplies, ensuring intake packets, forms, and resources are organized and available. 12. Perform typing, filing, copying, scanning, and other clerical duties as assigned by the Director of Behavioral Health–Residential and Clinical Coordinator. 13. Communicate professionally with clients, staff, and external agencies, maintaining confidentiality at all times.

14. Perform all duties in compliance with agency policies, procedures, and ethical standards. 15. Complete other duties as may be assigned by the Director of Behavioral Health–Residential and Clinical Coordinator. SUPERVISED BY: Director of Behavioral Health–Residential and Clinical Coordinator POSITIONS SUPERVISED: None QUALIFICATIONS: High school diploma or GED required; completion of secretarial or administrative training preferred.

Minimum of two years of full-time secretarial or administrative experience, preferably in a behavioral health, medical, or human services setting. Must demonstrate strong communication, organizational, and computer skills. Experience with electronic health records and familiarity with outpatient, SATOP, and counseling program operations desirable.