Patient Care Representative

PRINCIPAL DUTIES AND RESPONSIBILITIES: Greeting patients and visitors in a professional, courteous, and respectful manner. Perform patient registration, check-in, check-out, and appointment scheduling functions. Verify demographic, insurance, and billing information accurately and timely. Answer incoming calls, respond to patient inquiries, route messages, and provide general front desk support. Coordinate appointment reminders, rescheduling, follow-up calls, and patient outreach activities.

Maintain smooth patient flow by communicating effectively with providers, clinical staff, and patients. Assist with patient orientation services, including practice information, patient portal guidance, and appointment processes. Receive, distribute, scan, fax, and file documents as needed in accordance with organizational procedures. Maintain confidentiality and comply with HIPAA and all health center policies and procedures.

Support positive patient experience by ensuring patients, families, and visitors are treated with concern, empathy, and respect. KNOWLEDGE, EDUCATION, SKILLS, AND ABILITIES REQUIRED: High School Diploma or GED equivalent required. Associate Degree in Healthcare Administration, Health Sciences, Public Health, Nutrition, or related field preferred. Minimum Two (2) year experience in a clinical or healthcare setting.

Familiarity with Electronic Health Records (ECW), eClinicalWorks preferred. Basic knowledge of health insurance procedures and regulations especially Medicaid, Medicare and managed care contracts required. Proficiency in Microsoft Office programs; and basic networking concepts and basic networking concepts Strong organizational, communication, multitasking, and customer service skills. Bilingual English/Spanish preferred.