Players Club Representative
• Provide professional, courteous, and consistent guest service to both internal and external guests. • Promote a welcoming and entertaining environment that aligns with company culture and guest service standards. • Respond promptly and effectively to guest inquiries, concerns, and requests in a positive and solution-oriented manner. • Maintain a thorough working knowledge of casino amenities, food and beverage outlets, lodge offerings, promotions, and special events to accurately assist guests.
• Make casino announcements and page guests as required. • Answer incoming telephone calls and route calls to the appropriate departments. • Accurately enroll new members and maintain existing player accounts, including issuing new and replacement Players Club cards. • Enter, update, and maintain guest information within the player tracking system, including addresses, memos, and account notes. • Redeem coupons, certificates, promotional play, and entry tickets in accordance with established procedures.
• Sort, reconcile, and archive redeemed coupons and promotional materials. • Assist with daily and special event drawings, ensuring accuracy, fairness, and compliance with internal controls. • Monitor ban lists and ensure compliance with promotional restrictions. • Archive duplicate accounts and deactivate deceased player accounts upon proper notification. • Assist with the execution of promotions, tournaments, special events as assigned.
• Report and document suspicious activity to the Casino Shift Manager, Players Club Supervisor, Marketing Director, Security, and Surveillance. • Adhere to all Tribal Internal Control Standards, Minimum Internal Control Standards, Title 31 requirements, and SOPs. • Maintain adequate inventory and organization of Players Club supplies. • Maintain confidentiality of guests, employee, and company information at all times.
• All other duties as assigned. UNIFORM: · Department issued shirt · Black pants – pocketless or pockets sewn shut. · Black shoes · Must present a well-groomed and professional appearance. · Sokaogon Gaming Commission (SGC) issued Gaming License/ID Badge. QUALIFICATIONS: • Must be at least 18 years of age. • Two forms of ID, one of which must be a photo ID. • Must submit to and pass a drug and alcohol test per Sokaogon Gaming Enterprise Corporation (SGEC) Drug and Alcohol Policy.
• Must pass a Background Investigation. • Successfully complete a 60-day probationary period. • Must be able to take and pass the Title 31 Compliance test within 30 days of hire. • Excellent verbal and interpersonal communication skills. • Ability to work independently and as part of a team. • Ability to multitask and prioritize in a fast-paced environment. • Ability to stand for extended periods and perform all physical aspects of the role.
• Basic computer and data entry skills. • Willingness to work a flexible schedule, including nights, weekends, and holidays. • Native American preference granted according to P.L. 93-638