Technical Service Specialist - Electronics

General Summary Provide technical assistance to customers as it relates to our electronic chemical products with onsite product installation and troubleshooting for PCB manufacturers in North America. Principal Duties and Responsibilities 1. Provides customers technical interaction through regular customer contact by visits, email, and phone. Handles technical recommendations, solves issues related to product performance, yield impact and operating costs.

2. Conducts field trials of current products capturing data to provide to R&D for further improvements. 3. Creates a strong understanding of customer needs, competitor’s positions, and potential areas of growth for RBP products in company’s current domestic markets. 4. Evaluates new products, reformulates current products, and develops customer and supplier relationships. 5. Assists in creating effective marketing materials for current products to increase sales capabilities.

6. Communicates regularly with sales staff to help achieve goals and objectives. 7. Maintains database of our current and competitor’s products and formulate understanding. 8. Develops technical understanding of processes and chemistry through self-education and customer visits. 9. Will attend conferences, meetings, and forums.