Telecommunications Field Technician

This position installs, maintains, troubleshoots, and repairs fiber-optic services for Pella Fiber customers. The Field Technician works directly in homes and businesses to install fiber connections and equipment, diagnose and resolve internet and phone service issues, perform fiber splicing and testing, and assist with the construction and maintenance of Pella Fiber’s 100% fiber-optic network. This is a hands-on position that combines technical problem-solving with customer service.

The Field Technician works with a variety of technology and specialized equipment, performs work both indoors and outdoors, and participates in an after-hours on-call rotation. A high school diploma or equivalent and valid driver’s license are required. Technical training or experience in telecommunications, basic electricity, low voltage, fiber optics, or a related field is preferred. Strong communication, customer service, and problem-solving skills are essential.

This position offers scheduling flexibility based on business needs, with the option to work either five 8-hour days or four 10-hour days. For a four-day schedule, the designated day off will be determined based on operational needs. Applications will be accepted through October 22, 2026. View the full job description here: Telecommunications Field Technician (PDF)