Therapy Services Coordinator
At Columbia Basin Hospital, we are committed to providing exceptional patient care close to home. We are seeking an organized, customer-focused Therapy Services Coordinator to serve as an administrative hub of our Rehabilitation Therapy department. In this role, you will help ensure patients receive timely access to physical, occupational, and speech therapy services by coordinating scheduling, registration, referrals, and departmental operations.
If you enjoy working in a fast-paced healthcare environment, thrive on organization, and take pride in delivering outstanding customer service, we'd love to hear from you. Position Summary The Therapy Services Coordinator serves as a primary administrative support for the Therapy Department, ensuring patients receive timely, efficient, and high-quality access to therapy services through admissions, scheduling, registration, and coordination of care.
This position works closely with therapists, providers, nursing staff, patients, and families to support both outpatient and inpatient therapy services while maintaining accurate records, coordinating referrals and authorizations, and supporting regulatory compliance. What You'll Do Coordinate registration, scheduling, and admissions for outpatient and inpatient therapy services. Schedule, confirm, and adjust appointments to maximize therapist schedules and patient access.
Maintain accurate patient records and ensure documentation meets payer, regulatory, and organizational requirements. Coordinate referrals, insurance authorizations, and Plans of Care with providers and clinical staff. Support therapists by preparing schedules, organizing documentation, and coordinating inpatient therapy services. Serve as the primary point of contact for patients, families, providers, and staff by answering questions and providing exceptional customer service.
Perform daily front office operations, including reception, telephone support, report preparation, and departmental record management. Collect patient payments and reconcile daily cash and credit card transactions. Maintain documentation related to therapy equipment inspections, maintenance, temperature logs, and other regulatory requirements. Assist with special projects and other departmental responsibilities as assigned.
Position Highlights Medical, dental, and vision insurance option available to elect for employee and family Minimum of $2,000 provided with medical plan enrollment to help pay for qualified healthcare expenses Flexible Spending Account options to help you save your earnings Paid time off for when you need to recharge Employer-matched retirement plan after one-year of employment Free life insurance and voluntary options Employee Assistance Program to provide you with complimentary services Cafe discount to ensure you stay nourished If you're passionate about helping patients receive the care they need and enjoy keeping healthcare operations running smoothly, we encourage you to apply today.
High school diploma or equivalent. One year of experience in a business-related field with an emphasis on customer service. Prior experience within a hospital or clinic setting with exposure to medical terminology and insurance preferred. Familiarity with regulations that protect patient information. Ability to deliver excellent customer service while caring for customers from various cultures and age groups.