Lead Contact Representative (Lead Customer Service Representative) (ICTAP) (Temp)

Interagency Career Transition Assistance Program (ICTAP) eligibles only in the commuting area of the selected duty location. LOCATION: This position is located in the Fall River Field Office, 400 North Main Street, Fall River, MA. TOUR OF DUTY: Flextime | Full-time | Part-time (up to 40 hours per week) | No alternate work schedules will be allowed. TYPE OF POSITION: Temporary, Not-to-Exceed 1 year; may be extended, will not become permanent Major duties: The Lead Customer Service Representative provides technical assistance and guidance to CSRs in handling inquiries and other requests from the public.

Ensures uniform and proper application of Social Security laws, regulations, policies and procedures and assists supervisor/management officials in carrying out the work of the unit. Education: There is no substitution of education for experience at this grade level.