Job at a glance
This position is located in the Veterans Benefits Administration (VBA), Office of Field Operations (OFO), and reports to the Deputy Director of a business line. This position serves as the Lead Management Analyst within a team of analysts who are responsible for supporting OFO. The position can be located in one of the following locations, subject to OFO approval - Washington, DC, Denver, Philadelphia, St.
Paul, or Winston-Salem. Major duties: Major Duties: Performs analytical, planning, evaluative, and advisory work affecting VBA's nationwide workload operations. Prepares program reports, justifications, charts, graphs, statistical analyses, narrative assessments, memoranda, executive correspondence, and responses to congressional, White House, media, stakeholder, and other inquiries. Presents findings, recommendations, alternatives, and briefings to VBA leadership and defends operational strategies and resource needs.
Assists with developing, implementing, monitoring, and evaluating nationwide operational controls. Identifies trends, inefficiencies, inconsistencies, and problem areas; evaluates policies and directives for workload impacts; conducts program reviews; and recommends actions to improve effectiveness, efficiency, quality, consistency, and continuous improvement. Provides analytical support for OFO operations, ensures stakeholder commitments and targets are met, and resolves conflicts among parties with competing interests.
Leads the team in identifying, assigning, distributing, and balancing work based on priorities, workflow, skills, and occupational specialization. Adjusts assignments to meet deadlines and ensures each employee contributes to team products. Estimates and reports progress toward milestones, promotes consensus, and represents the team before management, program officials, stakeholders, and the public.
Communicates the organization's strategic plan, mission, vision, and values; maintains reference materials, project files, records, policies, and procedures; prepares required reports and administrative information; and keeps leadership informed of organizational climate, accomplishments, risks, and training needs. Provides consultation and comprehensive briefings to senior management. Meets with senior leaders, congressional staff, VSOs, agency officials, subject-matter experts, and other stakeholders to exchange information, investigate issues, and secure decisions.
Coordinates work-related communications and represents the team in obtaining resources and resolving major problems. Coaches, facilitates, negotiates, and builds consensus; trains or arranges training for team members; supports employee development; resolves informal complaints and refers formal grievances or appeals appropriately. Recommends personnel and performance-management actions, including assignments, reassignments, promotions, schedule changes, peer reviews, and appraisals.
Communicates clearly and respectfully in difficult situations and performs other duties as assigned. The incumbent performs other duties as assigned. Work Schedule: Monday to Friday 8:00am-4:30pm EST Compressed/Flexible: Compressed is Not Available Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday.
Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position. Virtual: This is not a virtual position. Position Description/PD#: Lead Program Analyst in the Project and Program Management Division; PD39908A Relocation/Recruitment Incentives: Not Authorized. Financial Disclosure Report: Not Required Requirements: As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest.
In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the Agency; whether your continued employment would advance organizational goals of the Agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.Additional Conditions of Employment are as follows: You must be a U.S.
Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary or trial period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements I-9 Acceptable Documents.
Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.