Job at a glance
This occupational series may be eligible for the Student Loan Repayment Program (SLRP). Repayment is limited to $40,000 annually, up to $100,000 in lifetime awards. Participants must sign a three-year service agreement and maintain an acceptable level of performance to remain eligible for this program. Contact [email protected] for more information. Major duties: The incumbent is a vital member of the inpatient healthcare team at the Minneapolis VA Health Care System (MVAHCS).
MVAHCS is classified as a Complexity Level 1A tertiary care facility. VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Duties of this position are, but not limited to: Performs tasks with minimal supervision according to policies, guidelines and procedures. Communicates in a thorough, correct, and precise verbal/written manner. Receives patients, visitors, and staff to the unit.
Performs a variety of reception duties associated with patient care, either in person, telephone, patient callbox, e-mail correspondence, written messages or other. Interacts with representatives from outside agencies such as Joint Commission, Office of Inspector General, Veterans Integrated Service Network, and Veterans Health Administration or other when necessary. Utilizes necessary security methods for protecting confidential patient information such as protecting computer access, requesting identification of unknown individuals presenting to the unit to gain patient information.
Participates in the creation, completion, distribution, and retention of medical record documentation for patient hospitalization and discharge according to facility policies and procedures outlined by several regulating bodies such as the Joint Commission. Records and/or makes computer entries for a variety of complex physician orders involving patient activity, diets, tests, appointments, treatments and medications.
Records, transcribes and initiates patient movement computer entries appropriate to patient status (admission, observation, inter-ward transfer, bed assignments, pass/authorized absence, short stay, clinic, and lodger check- in/out, provider entry, treating specialty, discharge type or other). Coordinates and schedules inpatient appointments and discharge follow up appointment requests through various interoffice appointment scheduling methods.
Multitasks and/or sets and adjusts short-term priorities in order to complete responsibilities in a timely, efficient, and effective manner. Ensures office equipment is in working order; corrects and/or reports failures in a timely manner. Maintains inventory of office supplies and replenishes stocks to support the needs of the area Encourages and supports a positive workplace environment and team building.
Assists other MSAs when necessary (i.e. difficult or uncooperative customer, emergencies, high volume workload, etc.). Maintains a neat and clean work area, including desks, countertops and storage. Awareness of safety concerns, regulations, policies and procedures, and employs appropriate safety practices. Performs other MSA related duties as assigned. Work Schedule: 7:30am-4:00pm- Every other weekend, every other holiday.
Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 000000 Requirements: You must be a U.S. Citizen to apply for this job. To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement.
As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Education: Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.