Job at a glance
The purpose of this position is to provide support for the Veterans Transportation Program (VTP). The incumbent will be the Veterans Transportation Service (VTS) dispatcher for the VA Portland Health Care System (VAPORHCS). VTS is responsible for providing transportation support to the 100k Veteran enrollees within the VAPORHCS catchment area. Major duties: Major duties include, but are not limited to: Responsible for communicating with veterans, caretakers, clinical and voluntary staff, and the senior management team to ensure the programs success.
Collecting and entering all required data and forwarding correspondence to appropriate department. Independently manage the dispatch services for the Medical Center's VTS program. Correctly determining if the veteran is eligible to use the VTS services. Arranging transportation for veterans using the VTS vehicles and other available transportation resources. Corresponds with physicians, veterans, and VTS drivers to determine the transportation plan that best meets the veteran's need.
Prepare appropriate documentation according to VTP guidelines. Serves as the point of contact for VTS drivers in the event of emergencies and is responsible for ensuring appropriate response to safeguard everyone in the vehicle. Documents and prepares statistical reports to supervisor upon request. Acts as a liaison between transportation services and veterans to ensure that vehicles are being used properly.
Makes special arrangements for veterans per physician documentation according to the veterans medical condition or needs. Protects sensitive data from unauthorized release, loss, alteration, or unauthorized deletion. Performs other related duties as assigned. Work Schedule: Monday - Friday, 8:30am - 5:00pm PST Telework: Not Authorized Virtual: This is not a virtual position. Position Description/PD#: Transportation Assistant - Dispatcher/PD21199A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Requirements: You must be a U.S.
Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment.
A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Education: There is no educational substitution at this grade level.