Associate Security Operations Engineer

Ensign is hiring ! Responsibilities Provide day-to-day operational support and maintenance of the Cyber Security service in a 24/7 staffed Operations Ensure all incident escalation are properly tracked, escalated and with proper closure Implement configuration changes and process requests from clients Manage and maintain the security policies for the service Manage agent software upgrades and rollout Perform Incident troubleshooting and resolution Fulfil Service Requests according to Service Level Agreement (SLA) Resolve the incident tickets within the Service Level Agreement (SLA) Monitor the infrastructure’s health and service’s availability Work closely with the team lead/manager to ensure tasks are executed Maintain existing operational documentation to ensure that any newest changes are captured Qualifications Diploma/Degree in Information Technology or related discipline Basic knowledge in Information Technology (e.g., Operating Systems, Network) Knowledge in Cyber Security (e.g., Firewall, Device control, Anti-virus, etc.) is preferred Ability to communicate effectively in writing or verbally Meticulous self-starter with a positive attitude Entry level candidates with passion for cyber security are welcome Other Working Conditions On Job Training (OJT) will be provided Able to perform 12-hour shift duties Working hours: AM- 8:00am to 8:00pm / PM- 8:00pm to 8:00am