People Relations Case Consultant

Join us as a People Relations Case Consultant This is a fast-paced role, where you’ll interact with stakeholders across the business, providing professional advice, guidance and support to managers of all levels You'll manage a diverse portfolio of HR cases, including disciplinary, grievance, flexible working and absence This is your opportunity to be recognised for your expertise and your ability to provide proactive support to our business This is a hybrid position so you'll work from home some of the time, coming into the office at least two days per week to collaborate closely with your colleagues What you’ll do As a People Relations Case Consultant, you’ll deliver effective guidance, coaching and support for the business to enable them to confidently deal with HR issues.

You’ll be managing a portfolio of employee grievance, disciplinary and absence cases or employee health cases, advising and supporting people managers on related matters. We’ll look to you to provide consistent advice on the interpretation and application of in scope policies, relevant employment law and considering any jurisdictional practices. You’ll also be: Contributing to project activity to enhance our service Using skilled and in-depth probing to assess each situation and advise a realistic, business focused solution Minimising risk to the business by ensuring a consistent approach to diagnosis of issues and the subsequent advice and actions Managing allocated case portfolios in-line with targets and maintaining a communication flow with the business throughout the life of the case Utilising digital tools and platforms to secure the efficient and effective management of the case portfolio Supporting and proactively contributing to continuous improvements across People Relations to enhance our ways of working and simplify it for the customer The skills you'll need To be successful in this role, you’ll need a background in delivering an excellent colleague experience in a fast-paced environment.

You’ll also bring the ability to probe, evaluate and diagnose complex situations, paired with the ability to assess risk and provide practical solutions. We’ll expect you to have previous experience of working in a professional HR capacity, incorporating relationship management and coaching. Excellent communication, influencing and conflict resolution skills, and the ability to adapt them where appropriate, is also crucial to your role of minimising risk for the business.

You’ll also need: A thorough working knowledge of HR policies and procedures and employment law interpretation An excellent understanding of health and safety and reasonable adjustments and health benefit schemes A background of working with stakeholders to improve the service proposition and improve business line manager capability The ability to balance multiple and conflicting priorities while maintaining quality of work and attention to detail Hours 35 Job Posting Closing Date: 16/10/2026 Ways of Working:Hybrid