Regional Product Support Engineer (Industrial Electronics & Control Systems)

Company Overview Our client is a globally celebrated pioneer and market leader in specialized industrial IoT (IIoT) ecosystems, automated environmental control platforms, and high-reliability smart industrial/agricultural technology systems. Operating in over 100 countries, they design, integrate, and deploy advanced embedded control networks, digital farm-management systems, and ruggedized sensory hardware that optimize large-scale processing, climate control, and production logistics across global markets.

To strengthen their regional technical escalation network and drive alternative component validation across the Asia-Pacific region, they are seeking an experienced Senior Regional Product Support Engineer (Electronics) . Mission The Senior Regional Product Support Engineer (Electronics) serves as the primary regional technical authority and technical SME for electronic control systems, computer/controller platforms, sensory networks, and embedded software architectures.

Operating as the strategic technical link between field commissioning teams, regional subsidiaries, external component suppliers, and global R&D centers, this role leads Tier-3 technical support escalations, alternative electronic component sourcing, component cost-reduction initiatives, and rigorous field validation trials under demanding operational environments. Key Responsibilities & Activities 1.

Regional Technical & Product Support Escalation Technical Authority: Act as the regional subject matter expert (SME) for core electronic component categories, including controllers, embedded computer platforms, sensory arrays, measurement modules, and power/energy management units. Complex Diagnostics: Lead advanced troubleshooting and technical diagnoses for complex hardware, software, firmware, signal processing, data communication, and system integration bottlenecks escalated by regional field teams.

Lifecycle Oversight: Support field commissioning, firmware upgrades, system calibrations, and long-term lifecycle management for installed electronic product assets across APAC sites. Knowledge Transfer: Translate recurring field defects and operational anomalies into structured engineering improvement proposals and deliver advanced technical training to regional engineers and technical leads. 2. Software, Controller & System Integration Mastery Field Commissioning Support: Provide specialist technical advisory to field teams during the application, configuration, and verification of complex controller architectures, software licenses, sensory hardware, and alarm networks.

System Interoperability: Ensure seamless integration of electronic control systems with automated climate networks, environmental sensors, feeding/weighing systems, and centralized management software. Firmware Validation: Direct software/firmware release testing, regression evaluations, license validation, and on-site functional validations prior to regional rollouts. 3. Cost Reduction & Alternative Component Sourcing Value Engineering: Lead and support technical cost-down (VAVE) initiatives for electronic control units, sensors, cabling assemblies, signal interfaces, and peripheral components.

Alternative Sourcing: Search, evaluate, and technically qualify alternative electronics solutions and component suppliers outside the existing product ecosystem to ensure supply chain resilience. Benchmarking & Compliance: Compare candidate electronics based on functionality, structural reliability, system compatibility, cybersecurity standards, regulatory compliance, and total cost of ownership (TCO).

4. Testing, Field Trials & Environmental Validation Pilot Installation Management: Plan and coordinate pilot installations and trial runs for alternative electronic components in collaboration with regional engineering teams, plant sites, and component suppliers. Harsh Environment Testing: Verify electronic component resilience under harsh operational conditions—including extreme temperature shifts, high humidity, airborne dust, heavy mechanical vibration, and electrical noise/interference.

Controlled Rollout: Analyze trial datasets, compile objective validation reports, and sign off on controlled product releases across APAC markets. 5. Cross-Functional & Global R&D Collaboration Global Alignment: Collaborate closely with the Global Electronics Team, R&D, Purchasing, Quality Assurance, and Product Management to align regional market needs with global technology roadmaps.

Supplier Governance: Represent regional technical requirements in vendor design reviews, failure mode analyses (FMEA), and joint root-cause investigation sessions. Requirements Education & Technical Credentials Education: Bachelor’s Degree in Electrical Engineering, Electronic Engineering, Automation, Mechatronics, or a closely related technical discipline. Professional Experience: Minimum 5+ years of active, hands-on experience in industrial electronics, embedded controls, automation systems, building automation, or specialized industrial/agricultural control machinery.

Technical Domain: Strong practical track record in supporting PLCs, embedded microcontrollers, sensory arrays, industrial communication interfaces, and software-based control architectures. Technical Competencies Electronics Mastery: Deep working knowledge of electronic control circuits, sensors, actuators, signal processing, wiring schematics, power supply setups, and industrial communication protocols.

Diagnostic Capability: Outstanding analytical capacity to distinguish between hardware defects, firmware/software bugs, configuration errors, installation flaws, and environmental failure factors. Validation & RCA: Practical proficiency in structured testing, root-cause analysis (RCA), failure mode evaluation, and risk-based validation methodologies. Sourcing Literacy: Practical experience with supplier technical evaluations, component qualification procedures, and cost-reduction projects is highly advantageous.

Operational & Personal Attributes Regional Agility: Ability to operate effectively within an international, cross-functional support framework, interfacing with global R&D centers and local field teams. Mobility: Willingness to travel periodically across the APAC region for flagship site commissions, complex technical escalations, and vendor audits.