Senior Salesforce Production Support Engineer – CRM, BPM & Application Operations

Senior Salesforce Production Support Engineer – CRM, BPM & Application Operations​ Skills Required • As a Senior Software Engineer and a member of the Application Operations Service and Quality Engineering – Customer Relationship Management and Business Process Management (AOSQE CRM BPM) Production Support Team, utilize knowledge of technology, processes, products, people, and quality concepts.

• Ability to work and communicate directly with business partners in business terms with minimal supervision. • Demonstrate initiative, accept responsibility, and be accountable for results. Key Responsibilities • Support the Salesforce.com platform and the back-end administration applications used to support its functionality. • Provide critical day-to-day technical and process support for the Salesforce.com platform.

• Work with business and technical teams to ensure technology and process solutions meet business needs. • Support multiple business units with client interaction and automation applications. • Provide ongoing production support, including: • Problem analysis • Issue resolution • Escalation • Reporting • Review and analyze issues independently. • Work with Agile delivery teams and technical support partners to understand and resolve issues raised by business teams.

• Collaborate with vendors to provide solutions, resolve problems, and maintain environment stability. • Document business issues and the corresponding solutions provided. • Define and ensure requirements for transition to support, including: • Data • Workflow • Logical processes • Interface design • Internal and external checks • Controls • Inputs • Outputs